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10120 128th Street Court East, Puyallup, Washington 98373
Phone: 253.942.7625 - DXSGranite@gmail.com
Phone: 253.942.7625 - DXSGranite@gmail.com
FREQUENTLY ASKED QUESTIONS
Q: WHAT IS THE ADVANTAGE OF 3CM VS. 2CM?
A: Using 3cm slabs of granite and quartz allows us to produce an attractive edge profile without the process of “laminating”, or gluing an extra piece on the edges, which creates a seam, and adds significantly to the labor costs. 3cm slab can also cantilever (overhang) farther than 2cm without requiring plywood or other support. However, we are also perfectly adept at fabricating from 2cm slabs, if by chance the exact color you want is not available in 3cm.
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Q: ARE THERE SPECIAL CLEANING REQUIREMENTS FOR GRANITE AND QUARTZ COUNTERTOPS?
A: Maintenance of granite and quartz surfaces is easy. For daily cleaning, a non-abrasive dishwashing liquid is recommended. Although granite is very solid and nearly non-porous, spills left on surfaces for an extended time period may leave some residual staining - even if sealed properly. Most stains usually dissipate over time on their own. If immediate removal is desired, a stain-lifting poultice powder can be used.
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Q: HOW OFTEN DO I NEED TO RE-APPLY STONE SEALER TO GRANITE?
A: It’s hard to predict how our customers will use their countertops, so we do not advise any preset “calendar” for re-sealing, but in general, once every couple of years or so is sufficient. Over-application of sealer can build up over time and cause a haze on the surface of your countertops. The frequency for re-sealing really depends on the type of granite installed (lighter colors are more porous than darker ones) and the amount of use that the countertops see. An easy rule of thumb is to closely monitor the area round the sink. If you begin to notice that water does not bead up or soaks into the stone within 10-15 minutes, then it’s probably time to re-seal. Applying sealer is easy; you simply pour it on, spread it evenly, let it soak in for a few minutes, and wipe it away with a clean towel. We recommend coming back the next day with a soft, clean towel and buffing off any residual filming that has occurred.
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Q: CAN I CUT ON MY GRANITE OR QUARTZ COUNTERTOPS?
A: Only if you want to ruin your good knives. Granite and quartz is harder than steel, and will dull knives very quickly if you use the countertops as a cutting surface. Always cut and chop on a wooden or plastic cutting board.
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Q: CAN I PLACE HOT POTS AND PANS ON MY GRANITE OR QUARTZ COUNTERTOPS?
A: Granite is nearly impervious to typical kitchen cooking temperatures, though you may wish to avoid any risk of damage to your pots, pans and casseroles, as extreme changes in temperatures can cause them to break or warp, by using hot-pads or trivets
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Q: MY SAMPLE OF GRANITE HAS PITS ON THE SURFACE - WILL I HAVE THESE ON MY KITCHEN COUNTERS?
A: Granite, which is crystalline in structure, always has tiny pits - spaces between the various mineral crystals. You don’t see them on a larger piece because the overall appearance is polished and mirror-like. Granite sometimes has natural fissures as well, which may look like cracks, but are not structural defects and are a naturally occurring result of the immense heat and pressure which formed the granite eons ago. These characteristics are part of the natural beauty of stone and will not impair the function or durability of the material. A product of nature cannot be expected to look manmade.
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Q: WILL I BE ABLE TO HAND-PICK MY SLABS?
A: You will always hand-pick the exact granite or marble slabs used for your project, either from our local inventory, or at one of our slab suppliers. Quartz surfaces are ordered directly from the samples.
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Q: DO I NEED TO REMOVE MY EXISTING COUNTERTOPS FIRST?
A: No, we are able to build the demolition into your estimate. We will take out your existing counters the same day we are set to install as we want you to have minimal down-time in your kitchen.
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Q: CAN YOU RE-CONNECT MY ELECTRICAL AND PLUMBING CONNECTIONS?
A: DXS Granite is a highly trained and licensed contractor for countertops, but we are not electricians or plumbers. We cannot assume any liability for making electrical, gas, or plumbing connections.
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Q: WHY IS IT A GOOD CHOICE TO HAVE A KITCHEN GRANITE COUNTERTOP?
A: Because granite is an extremely hard stone that’s formed at very high temperatures deep in the earth, its polish is not subject to etching by household acids or scratching by knives, pots, and pans. Also, it’s unaffected by typical kitchen heat, such as hot pans or spilled liquid.
-
Q: CAN GRANITE COUNTERTOPS BE DAMAGED?
A: Like any solid surface, high impact blows can harm granite countertops. Unsealed, granite countertops can absorb stains such as oil, which can ultimately cause dark spots or discoloration. Heat from pots and pans or burning liquids will not affect granite countertops under normal circumstances.
Q: WHAT IS THE ADVANTAGE OF 3CM VS. 2CM?
A: Using 3cm slabs of granite and quartz allows us to produce an attractive edge profile without the process of “laminating”, or gluing an extra piece on the edges, which creates a seam, and adds significantly to the labor costs. 3cm slab can also cantilever (overhang) farther than 2cm without requiring plywood or other support. However, we are also perfectly adept at fabricating from 2cm slabs, if by chance the exact color you want is not available in 3cm.
-
Q: ARE THERE SPECIAL CLEANING REQUIREMENTS FOR GRANITE AND QUARTZ COUNTERTOPS?
A: Maintenance of granite and quartz surfaces is easy. For daily cleaning, a non-abrasive dishwashing liquid is recommended. Although granite is very solid and nearly non-porous, spills left on surfaces for an extended time period may leave some residual staining - even if sealed properly. Most stains usually dissipate over time on their own. If immediate removal is desired, a stain-lifting poultice powder can be used.
-
Q: HOW OFTEN DO I NEED TO RE-APPLY STONE SEALER TO GRANITE?
A: It’s hard to predict how our customers will use their countertops, so we do not advise any preset “calendar” for re-sealing, but in general, once every couple of years or so is sufficient. Over-application of sealer can build up over time and cause a haze on the surface of your countertops. The frequency for re-sealing really depends on the type of granite installed (lighter colors are more porous than darker ones) and the amount of use that the countertops see. An easy rule of thumb is to closely monitor the area round the sink. If you begin to notice that water does not bead up or soaks into the stone within 10-15 minutes, then it’s probably time to re-seal. Applying sealer is easy; you simply pour it on, spread it evenly, let it soak in for a few minutes, and wipe it away with a clean towel. We recommend coming back the next day with a soft, clean towel and buffing off any residual filming that has occurred.
-
Q: CAN I CUT ON MY GRANITE OR QUARTZ COUNTERTOPS?
A: Only if you want to ruin your good knives. Granite and quartz is harder than steel, and will dull knives very quickly if you use the countertops as a cutting surface. Always cut and chop on a wooden or plastic cutting board.
-
Q: CAN I PLACE HOT POTS AND PANS ON MY GRANITE OR QUARTZ COUNTERTOPS?
A: Granite is nearly impervious to typical kitchen cooking temperatures, though you may wish to avoid any risk of damage to your pots, pans and casseroles, as extreme changes in temperatures can cause them to break or warp, by using hot-pads or trivets
-
Q: MY SAMPLE OF GRANITE HAS PITS ON THE SURFACE - WILL I HAVE THESE ON MY KITCHEN COUNTERS?
A: Granite, which is crystalline in structure, always has tiny pits - spaces between the various mineral crystals. You don’t see them on a larger piece because the overall appearance is polished and mirror-like. Granite sometimes has natural fissures as well, which may look like cracks, but are not structural defects and are a naturally occurring result of the immense heat and pressure which formed the granite eons ago. These characteristics are part of the natural beauty of stone and will not impair the function or durability of the material. A product of nature cannot be expected to look manmade.
-
Q: WILL I BE ABLE TO HAND-PICK MY SLABS?
A: You will always hand-pick the exact granite or marble slabs used for your project, either from our local inventory, or at one of our slab suppliers. Quartz surfaces are ordered directly from the samples.
-
Q: DO I NEED TO REMOVE MY EXISTING COUNTERTOPS FIRST?
A: No, we are able to build the demolition into your estimate. We will take out your existing counters the same day we are set to install as we want you to have minimal down-time in your kitchen.
-
Q: CAN YOU RE-CONNECT MY ELECTRICAL AND PLUMBING CONNECTIONS?
A: DXS Granite is a highly trained and licensed contractor for countertops, but we are not electricians or plumbers. We cannot assume any liability for making electrical, gas, or plumbing connections.
-
Q: WHY IS IT A GOOD CHOICE TO HAVE A KITCHEN GRANITE COUNTERTOP?
A: Because granite is an extremely hard stone that’s formed at very high temperatures deep in the earth, its polish is not subject to etching by household acids or scratching by knives, pots, and pans. Also, it’s unaffected by typical kitchen heat, such as hot pans or spilled liquid.
-
Q: CAN GRANITE COUNTERTOPS BE DAMAGED?
A: Like any solid surface, high impact blows can harm granite countertops. Unsealed, granite countertops can absorb stains such as oil, which can ultimately cause dark spots or discoloration. Heat from pots and pans or burning liquids will not affect granite countertops under normal circumstances.
